Support

Installation

At Arrow Powertech, we ensure that every product is easy to deploy and ready to perform with minimal hassle. Our installation approach is designed to match the complexity and requirements of each product category, so you get the right level of support when you need it.

Plug & Play Convenience for Consumer Products

Our consumer UPS systems are designed for simplicity and ease of use. These products come with a plug-and-play setup, allowing you to get started immediately without any technical assistance. Just connect your devices, power on the unit, and your backup solution is ready to protect against outages and voltage fluctuations. No special tools, wiring, or configuration is required.

Professional Installation for Commercial Systems

For our commercial and industrial UPS
solutions, proper installation is critical to ensure optimal performance and long-term reliability. These systems often involve higher capacities, external batteries, and specific electrical configurations.

That’s why Arrow Powertech provides dedicated
installation support through our experienced technical team. From site
assessment to system setup and testing, we ensure everything is installed
safely, efficiently, and in line with operational requirements.

Ongoing Support When You Need It

No matter which product you choose, our support doesn’t stop at installation. If you have any questions, need assistance, or require service support, our team is always ready to help.

You can reach us anytime on our toll-free
number for quick guidance and support.

Call Toll Free

Warranty

Uninterruptible Power Supply (UPS)
systems play a critical role in providing backup power during outages and electrical disruptions, ensuring continuity for essential equipment. To support reliability and performance, most manufacturers offer warranty services that cover repair or replacement of faulty components within a defined period, typically ranging from one to five years.

During the warranty period, customers are entitled to repairs or replacement of key components such as batteries, power electronics, and control systems, usually at no additional cost. This often includes parts, labor, and in some cases, shipping. To avail of these services, customers must provide proof of purchase and follow the manufacturer’s warranty terms, which may include product registration and sharing details like serial number and installation date.

It is important to note that warranties
do not cover damage caused by misuse, improper installation, or lack of maintenance. Customers are expected to adhere to recommended guidelines to avoid voiding the warranty. Additionally, many manufacturers offer extended warranty options for added protection, which may include benefits like priority support, on-site service, and preventive maintenance, ensuring long-term reliability and peace of mind.